CANCELLATION RETURN & REFUND POLICY
We cover 3 Days Replacement Guarantee (except intact box or packet) for physical products sold on ABK INTERNATIONAL
The replacement request must be raised within 24 hours after getting the delivery.
The refund is only applicable to the canceled order items due to product unavailability.
REQUIREMENT FOR A VALID RETURN:
Proof of purchase (order number, invoice, etc)
Reason for return has to be valid and return acceptance conditions met (check out below)
VALID CONDITIONS AND REASONS TO RETURN AN ITEM (General):
Delivery of wrong product
Delivery of defective product
Delivery of the products with missing parts
CONDITIONS AND REASONS TO RETURN A PRODUCT:
The product cannot be returned once received by the customer.
Customers are requested to check the product before receiving the product.
CANCELLATION, REFUND DUE TO PRODUCT UNAVAILABILITY:
Delivery of the ordered items is subject to the availability of the products at our vendor’s depot/warehouse/store. ABK INTERNATIONAL authority may cancel any order within 4 to 25 working days if the stock of the ordered item(s) is temporarily unavailable.
If the customer agrees to wait for the availability of the stock of the prodcut(s), the order may remain in open/processing/hold status for a maximum of 30 days.
In the case of clause (a), if the customer has already made an advance payment against the order, the customer will receive a full refund, if not received any cashback, within 1-15 working days. The received Cashback amount will be adjusted with the refund amount.
If the refund amount is below Tk 300, the refund amount will be disbursed through bKash/Mobile Wallet account of the customer.
If the refund amount is below Tk 50, the refund amount will be disbursed as mobile top-up/recharge to the customer.
After confirming any Order, if the order is canclled by the customer and an online payment is alaredy made by the customer agains that order, ABK INTERNATIONAL will charge an Online Gateway Transaction fee while disbursing the refund amount.
Advance payment is required for the delivery of certain vendors’ products. We may cancel any order if the advance payment is not made by the customer for such orders.
RETURN/REPLACEMENT GUARANTEE MAY NOT APPLY IN ANY OF THE FOLLOWING CONDITIONS:
Damages due to misuse of the product
Incidental damage due to malfunctioning of product
Any consumable item which has been used or installed
Products with tampered or missing serial / UPC numbers
Any damage/defect which is not covered under the manufacturer’s warranty.
Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.
N.B: Replacement of the product is subject to availability of the same on ABK INTERNATIONAL